Our 5 Guarantees at Pass One Hour Heating & AC
At Pass One Hour Heating & Air Conditioning, we go above and beyond the norm to ensure every customer’s 100% satisfaction. With almost four decades of service to our satisfied customers in Marion, Carbondale and Mt. Vernon, Illinois, we have built our name and established a reputation as the go-to source for heating and cooling solutions in our local communities.
If that is not enough to convince you to select us for your HVAC-related needs, we offer 5 Guarantees to customers that we hope will seal the deal. When you place your trust in our products and services, you’ll have peace-of-mind knowing that our work is backed by the following warranties and guarantees:
Lowest Price Guarantee
Anyone can make something cheaper by cutting corners and pricing it for less. So it is important to know what is and is not included in any heating and air conditioning system you choose for your home.
Our Price Guarantee is our promise that you cannot find a comparable installation for less or we’ll pay you a $100 bonus over the difference. All we ask is that the comparison MUST be “apples to apples.”
If you have ever experienced poor service, bought a “lemon,” or done business with a contractor you felt wasn’t giving you a fair deal, you’ll truly appreciate the commitment to your long-term satisfaction of Pass One Hour. Call 618-266-8086 to learn more or schedule an initial consultation!
Exclusive “No-Lemon” Guarantee
Our “No-Lemon” Guarantee recognizes that not every manufactured piece of heating & cooling equipment is 100% perfect, 100% of the time. Because our customers should expect to receive 100% value from the heating & cooling and equipment value they’ve invested in, we offer an exclusive “No-Lemon” guarantee on our “Risk- Free” systems. Simply stated: If the compressor in your air conditioner fails during the first 5 years of ownership, or if the heat exchanger in your furnace cracks during the first 10 years of ownership, we will remove the “Lemon” and install a completely new one.
100% Money-Back Guarantee
We agree to accept responsibility for your complete satisfaction with the materials and work provided by our technicians and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment or the work of our people for any reason, we will correct the problem to your 100 % satisfaction. If you are not fully satisfied, we will remove the system that we installed within 30 days of your request and refund your entire investment.
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Pass One Hour Guarantees
Get peace-of-mind with a comprehensive array of guarantees from Pass One Hour:
- 100% Money-Back Guarantee
- Temperature Selection Guarantee
- Exclusive “No-Lemon” Guarantee
- Installation Workmanship Guarantee
- Lowest Price Guarantee
Temperature Selection Guarantee
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We promise a temperature variance of no more than plus or minus 2 degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for a period of 5 years. Others Sell You Equipment… We Assure Your Comfort!!!
Installation Workmanship Guarantee
Our NATE-certified installers are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, clean up when they are finished, and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. At the end of the installation, if they have not performed in accordance with these high standards, we’ll refund whatever amount of the purchase price you feel to be fair. Bottom line: IF WE DON’T TREAT YOUR HOME WITH CARE AND RESPECT…DON’T PAY.
Other Reasons to Choose Us for Your HVAC Needs
- 24-hour emergency service
- Five — yes, FIVE — guarantees for customers
- Our certified technicians rank among the best
- Up-front pricing
Count on Pass One Hour Heating & AC to Deliver on Our Customer Guarantees
While other companies may waffle when discussing the services and products they will provide, there is no gray area with Pass One Heating & Air Conditioning. From our StraightForward® pricing approach to our Five Guarantees for Customers, you can rest assured that we stand behind our products and our services 100% of the time while providing 100% satisfaction to our customers in Marion, Carbondale & Mt. Vernon.